01
Prepare your device details
Note the device brand and model, operating system and version. Include your current player’s full name and version if already installed. These details help the team check your setup.
- Identify your device and operating system.
- Note whether you use Wi-Fi, Ethernet or mobile data.
02
Confirm the IBO application first
IBO is the main player used for support; confirm the exact application and version with the team. Share the name, icon and version before installing a similarly named app or changing players.
- Already installed: send the name, version and icon.
- Not installed: ask which app fits your device.
03
Request your free 24-hour trial on WhatsApp
Request your free 24-hour trial on WhatsApp using the message below. Add your equipment details and the content you need to check. Ask the team to confirm the player and trial access details.
- Replace the blanks with your own details.
- Mention information you could not find.
04
Test your own device and connection
Test on your intended device and network. Check picture, sound, playback stability and switching programmes. Confirm whether your required content and subtitles are available, then test those that are present.
- Try opening content and changing programmes.
- Check subtitle selection when available.
05
Send useful feedback
Record the approximate time, what happened and any error message. Include the device model, app version and connection type. Explain whether the issue affects picture, sound, subtitles, navigation or playback.
- Describe how to reproduce the issue.
- Attach an error screenshot if you have one.
06
Choose your next step
If you wish to continue, compare the existing plans and check your selected duration, screens and total. Send an order request, contact the team to confirm activation, then contact them to arrange payment after activation.
- Discuss your setup using your trial feedback.
- The order form does not take an online payment.
Ask about my setup
Your message, ready to send
Fill in the blanks before sending. You can copy this message or open it in WhatsApp.
Hello Gorillas IPTV, I would like to request a free 24-hour trial. Device (brand and model): __ Operating system and version: __ Player name and version: __ Content I need to check: __ Please confirm the appropriate IBO app for my device.
Frequently asked questions
Which devices can I test?
Confirm your particular device model, operating system and player with the team, whether you use a phone, tablet, television or computer.
Which IBO application should I use?
Confirm the full name, icon and version first. Similar names do not identify the same app.
How long is the free trial?
The trial is free for 24 hours. Request it on WhatsApp and confirm your access details with the team.
How do I continue after testing?
View the existing plans. If you choose one, contact the team to confirm activation, then arrange payment by contacting them after activation.