01
What IBO Player does
IBO Player is a media player. The publisher states that the app does not include channels, content or playlists. Installing or activating a player therefore does not, by itself, provide a Gorillas IPTV subscription. Playback also depends on the service information you add.
- Separate the app from the service.
- Check what is actually configured.
02
Confirm the exact app and version
Find the full app name, developer, version and website shown inside the app or its store listing. Compare those details before following instructions. We have not confirmed your particular IBO variant; names such as IBO Pro or IBO Max must not be treated as interchangeable.
- Record the complete app name and version.
- Ask support to check a mismatch.
03
Prepare device and system details
Note the device make, exact model and operating system, including the system version where available. Publisher downloads differ by platform, and this does not establish compatibility with every television model. Ask us to check your setup before installing another app or changing devices.
- Identify the device and operating system.
- Check that the internet connection works.
04
Add service information to the matching interface
Use the information your service provider has actually supplied and the instructions matching your confirmed app. Field names and supported methods may differ. This guide gives no universal download link, login portal or installation sequence. If the screen differs, ask before entering details elsewhere.
- Follow the fields on your actual screen.
- Do not substitute sample accounts or codes.
05
Check an empty list or playback problem
An empty list does not identify the cause on its own. Check that the supplied details were entered correctly, the service is activated and the device has a working connection. Restart the app, note the exact message and describe whether the problem affects loading or playback.
- Keep your existing details before changing settings.
- Send the error wording and device information.
06
Keep player licensing and the service trial separate
A player licence and a Gorillas IPTV service subscription are separate. Any player licence conditions depend on the specific version and its publisher. Ask Gorillas IPTV about our 24-hour free service trial, check your device during it, then review the actual plans before choosing.
- Confirm which app any licence concerns.
- Use WhatsApp for setup and trial questions.
Ask about my setup
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Hello Gorillas IPTV, I need help checking my IBO setup. Device: __ Operating system: __ Full app name: __ App version: __ Problem: __
Frequently asked questions
Does installing IBO Player activate my service?
No. The player does not include a playlist or subscription. Ask Gorillas IPTV to confirm your service status and the details needed for your particular setup.
Can I use instructions for IBO Pro or Max?
Do not assume similarly named apps use the same developer, features or interface. Confirm the complete app name and version first; we can then help you check the next step.
What should I send to setup support?
Send your device, operating system, full app name, version and a short problem description using the WhatsApp template. Do not publish account passwords or private service details in public comments.
IPTV movies or series are not loading: what should I check?
Check whether other content opens, whether the service is active and whether the correct configuration is loaded in your player. Send support the exact title or episode, app version and error message so the specific source and setup can be checked.