01
Smart TV IPTV: identify your television
Send the television brand, full model and operating system to support. The team should confirm which suitable app is available in your TV’s store. IBO is the main player used here; its exact product and availability need checking for your television.
- TV brand, model and system version.
- Available app’s exact name and version.
02
IPTV on your phone or tablet
For a phone or tablet, include the device model, system version and any player already installed. During testing, check landscape viewing, picture size, sound and the controls you use. Confirm the app for each device before following any installation instructions.
- Phone or tablet model and system.
- Current app, landscape picture and sound.
03
Prepare your computer for viewing
Tell support your computer’s operating system, current player and usual network connection. Ask which player or viewing method applies to that setup. Confirm any proposed browser playback with support rather than expecting a website login alone to provide it.
- Computer system and current player.
- Connection type and intended viewing method.
04
Compare connections on the same device
Test the same content on the same device while changing one thing at a time. If another connection is available, compare it with your usual connection. Note picture, sound and interruptions so support can understand what changed.
- Device, content and connection used.
- What happened and whether it repeated.
05
Devices and simultaneous screens are different
Owning several devices does not define how many can watch simultaneously. Choose a plan for your household’s intended viewing and confirm the permitted simultaneous screen count. Ask separately how the player licence applies to each device; one licence should not be assumed to cover them all.
- Devices in use at the same time.
- Plan allowance and each player’s licence.
06
Use the free 24-hour trial
Send your preparation details when requesting the free 24-hour trial. Test the actual devices and household arrangement you intend to use. Share any issue with its device, app and connection details, then confirm the next steps with support.
- Device type, model, system and player.
- Desired simultaneous screens and trial observations.
Ask about my setup
Your message, ready to send
Fill in the blanks before sending. You can copy this message or open it in WhatsApp.
Hello, I would like help matching my devices for the free 24-hour trial. Device type: __; brand/model: __; operating system: __; player: __; desired simultaneous screens: __.
Frequently asked questions
Does support for a device category cover every model?
Your exact model, system and available player still need confirmation. Category support is a starting point for checking your setup.
Which IBO app should I use?
Send support the exact app name and version shown on your device. Confirm the product before installing or activating it.
Can I use a player I already have?
Tell support its name and version. The team can check whether it is suitable for your particular device and service setup.
What should I send when asking for help?
Use the device enquiry checklist below and describe what you want to watch simultaneously. Add a clear description of any trial problem.